Your customers are moving to e-commerce – don’t get left behind
B2B commerce is on the cusp of a massive transformation. A seasoned group of boots-on-the-ground sales reps have served you well for years, even decades, but today’s customers want something different. Customers are increasingly seeking an E-commerce channel through which to transact, and they want it to be a seamless and personalized experience. Are you ready to meet those needs?
How will you set prices across channels? How do you replace the consultative nature of a sales rep in a digital world? How do you know when a customer is at risk, and how do you respond when you only know them by login credentials? The right analytics capabilities can power the experience your customers are currently seeking, and soon will be demanding.