The Next Big Revenue Management Innovation
- Why is profit so low?
- Why is the cost of reservations so high?
- How can we do less commissionable business to save money?
- What am I getting for my marketing fee?
- Everyone’s hand is in my pocket!
Revenue management leaders are under a lot of pressure.
‘Do more with less’ may have been an energizing mantra 1 pandemic and 3 crises ago, but now…not so much.
Leaders and teams need help. And RMS providers should be stepping up in a big way.
But have RMSs delivered the breakthrough innovation that’s sorely needed?
The bare minimum
Not according to one CRO who recently confided for HSMAI’s new guide to RMSs:
“Outdated technology is just the reality. We’re one of the biggest industries that has had the least innovation.”
Sandy Chun, vice president of revenue management and asset optimization for Engage Hospitality, noted:
“I don’t know what it is, but I think hotel systems tend to be the last ones to catch up to the rest of the world. As much as I love the systems that are out there, there’s a lot of room for improvement.”
Sure, RMS providers are:
- helping hotels figure out how to deal with pandemic data
- downsizing products so clients can better afford them
- tweaking modules to make them more robust
It’s important assistance and it’s well-intended. But it’s also the bare minimum. It’s tinkering at the margins. And it’s not nearly enough given the big, burly challenges RM teams face.
They are working on a faster horse when teams really need a car instead.
What is that car?
Is it so-called ‘real-time updates?’ Or attribute-based pricing?
The transformative leap in innovation that will slash costs, give RM teams their time back, and accelerate profit is:
A multi-property management RMS.
The big shift to clusters
It’s more clustered than ever.
Perhaps the most fundamental shift of the last decade is the trend toward multi-property management.
This shift has been driven by urgent cost containment, efficiency, and talent pool pressures – and it’s a safe bet those forces will be ominous features on the hospitality landscape for the foreseeable future.
Today, 1 RM with 5, 15, 25 hotels is the norm while single-property DORMs are nearly extinct.
Legacy RMSs were built exclusively for the needs of the 1-hotel RM with a single large, complex property to manage (often a city center or resort) where every decision is high stakes.
These single-property RMs had expert knowledge of the local market and operated outside the constant time constraints multi-property managers face today.
Today’s RMSs are not just talking past their multi-property users (the majority of RMs). They are working at cross-purposes.
For example, today’s RMSs prize:
- Diving deeply into a single property from the very start vs. a multi-property manager’s need to login and be shown what property to focus on first, second, third.
- Providing a huge dump of as much data as possible vs. a multi-property manager’s need to quickly see and focus on just the most worthwhile, actionable opportunities and dive in deeper only when needed.
- Providing strict oversight and granular control over every decision vs. a multi-property manager’s need to automate all but the most critical decisions.
What RM leaders are saying
Here’s what RM leaders shared about the multi-property problem for HSMAI’s RMS guide:
“Everyone is looking for a system that requires less human intervention so our analysts can take on more properties and work more efficiently.”
—Eric Gravelle, VP of Revenue Management, Diamond Resorts International
“I’m 1 person with 14 hotels. I just don’t have time to pull all the levers. We need more automation.”
—Mark Creger, VP of Revenue, Stoney Creek Hotels
“If you build to the individual hotel, it doesn’t serve the cluster.”
—Nicole Young, CRME, Sr. Corporate Director of Global Revenue Management, Rosewood Hotel Group
“The ease with which you can look at different properties has often been overlooked by current platforms.”
—Dana Cariss, VP of Revenue Strategy, CoralTree Hospitality
RMs are bright, scrappy heroes who make the most of imperfect resources.
Jennifer Schneider, VP of RM at Radisson, said of her central RM team:
“They know what to look at, where to go, how to figure it out, how to reconfigure it.”
Angie Bartell, director of revenue management and ecommerce for Bartell Hotels added:
“I had 25 properties. Did I work on each one every day? No. You need to determine where your time is best spent. Then be organized, have a plan, and a support system.”
Clearly, a lot of dedicated, resourceful, whip smart RMs are muscling through despite the obstacles created by their RMSs.
But they are having to swim upstream, against the current of single-property tech.
Imagine what the awesome RMs of the world could achieve if their RMS just got out of the way? If they had an RMS purpose-built for large and diverse portfolios?
Now imagine it costs less than a legacy RMS…
Book your demo
Let’s face it: the revenue management practice has changed. But has the technology kept up? We believe you should expect more from your RMS. That’s why N2Pricing™ gives you a better forecast, intuitive multi-property management, profit optimization at the core, and much more – at a lower cost.