US Hotel Chain’s Successful Switch to N2Pricing RMS: 5 Month Implementation & On-Time Delivery

This customer success story is about a leading select service hotel chain in the US. Their name has been redacted, per their request, to protect the market advantage they enjoy by using N2Pricing RMS.

Who

US chain of 700+ select service hotels; mix of owned and franchised properties.

RFP Selection

N2Pricing selected to replace existing RMS after broad vendor selection process.

Key Challenge

5 months allotted for PMS integration and implementation before rollout begins.

The Challenge

A well-known hotel chain comprised of select service hotels in the US was on the hunt for a new RMS. Their new vendor would need to execute a two-way integration with their existing PMS, complete implementation work, and be ready for all 700+ properties to launch after just 5 months. After rigorous evaluation and a broad RFP process, the chain selected N2Pricing.

The Result

Thanks to close collaboration between the customer and the N2Pricing team – including weekly status calls, model output reviews, training, user feedback, and effective change management – the implementation was completed on time.

A focus on Speed to Value enabled a successful PMS integration and an on-time delivery. All 700+ properties were ready for launch at the 5-month mark.

Customer Feedback Post-Implementation

Reflecting on the switch to N2Pricing

Delivering Efficiency

“RA will absolutely give [Revenue Managers] time back in their day.”

A Partner, Not Just a Vendor

“Partnership and responsiveness of RA has been excellent.”

Highly Responsive

“Pleasantly surprised how quickly the system reacted with increased rates last weekend, which worked well.”